RETURNS & EXCHANGES

We want you to feel confident and excited about every purchase. If your order isn’t the right fit, we’re happy to help.

We offer returns and exchanges within 30 days of delivery for purchases made through our website. Original shipping fees are non-refundable.

To begin a return or exchange, please contact our team at hello@changebeauty.ca with your order number and the details of your request. Customers are responsible for return shipping costs, and we recommend using a trackable shipping method. We are not responsible for packages that are lost while being returned to us.

STARTING A RETURN OR EXCHANGE

Please email hello@changebeauty.ca within 30 days of receiving your order and include:

• Your order number
• The product(s) you would like to return or exchange
• The reason for your request

Once your return arrives, our team will review the item(s) and process your refund, exchange, or store credit option.

Please Ship Returns To:

changebeauty 

18 John St.

Port Hope, Ontario

L1A 1N4

REFUNDS TO ORIGINAL PAYMENT

Refunds will be issued to your original form of payment when approved.

For a refund, items must:

• Be returned within the eligible return window.
• Be in their original condition and packaging.
• Meet our return requirements after inspection.

Please note:

• Original shipping charges are non-refundable.
• Store credit (gift card) is available upon request.
• Refunds may take up to 5 business days to process after your return has been received. Your financial institution may require additional time for the refund to appear.

EXCHANGES

If you would like to exchange a product for a different item or shade, please contact our team within 30 days of delivery and we’ll be happy to help.

Products that have been opened, swatched, tested, or used may be eligible for exchange depending on the condition of the item and the circumstances of the request.

Limited-edition or limited-run products may have different exchange options depending on availability.

DAMAGED, INCORRECT, OR MISSING ORDERS

We’re sorry if something went wrong with your order. If your package arrives damaged, you received the wrong item, or something is missing, please reach out within 7 days of delivery.

Please include:

• Your order number
• Photos of the item(s) received and any damage
• A description of the issue

Our team will review everything and make sure we find the best solution.

FINAL SALE ITEMS

The following items are not eligible for return or exchange:

• Gift cards
• Promotional gifts or free items included with an order
• Items marked as final sale at the time of purchase

FINDING YOUR PERFECT MATCH

Choosing makeup online can be tricky, and we want you to feel confident before you order. If you’re unsure about a product, shade, or which look is right for you, take our quiz or reach out to our team—we’re always happy to help.

IMPORTANT INFORMATION

We reserve the right to refuse returns or exchanges that appear to be abusive or outside the terms of this policy.

If you purchased our products through a retail partner, please contact the original place of purchase directly, as their return policy will apply.

THANK YOU

Thank you so much for being part of the changebeauty community. Every order supports our mission to create thoughtful, high-quality beauty products while making a positive impact through the choices we make as a brand.

We truly appreciate your support and the trust you place in us. We’re grateful to be part of your beauty routine and can’t wait to continue creating products you love.